Anonymous
How can I refund my Airtel wrong recharge?
To refund a wrong recharge made on Airtel, you can follow these steps:
1. Contact Airtel Customer Care: Call the Airtel customer service number 121 or 080-9391-6552 use the Airtel app to chat with a representative. Explain your issue clearly.
2. Provide Necessary Information: Be prepared to provide your mobile number, details of the wrong recharge (amount, date, etc.), and any other relevant information they might ask for.
3. Follow Their Guidance: The customer service team will guide you through the process of requesting a refund. They may provide you with a ticket number or reference for your request.
4. Check Refund Eligibility: Inquire about their refund policy to understand if your situation qualifies for a refund.
5. Wait for Processing: Refunds can take some time to process, so keep an eye on your account and follow up if necessary.
Make sure to keep any records of your communications with customer support for reference.
3 answers
When contacting customer service, provide them with the details of the wrong recharge such as the mobile number, amount, and transaction ID. They will investigate the issue and process the refund if the recharge was indeed done in error.
It is important to note that refunds for wrong recharges are subject to Airtel's terms and conditions, so it is best to act quickly and provide all necessary information to expedite the process.
1. Visit the Airtel Self-Service Portal: https://www.airtel.in/selfcare/
2. Log in with your registered mobile number and password.
3. Navigate to "Recharge History" from the menu bar.
4. Find the wrong recharge transaction and click on "Refund Transaction."
5. Select the refund method (bank account or Airtel Money) and enter the necessary details.
6. Confirm the refund details and submit the request.
Option 2: Airtel Customer Care
1. Dial -121-7-1# from your Airtel number.
2. Select "Talk to Customer Care."
3. Explain your issue to the customer care agent and request a refund.
4. Provide the recharge transaction details and the reason for the refund.
5. The agent will process your refund request and provide you with an update on the status.
Option 3: SMS
1. Send an SMS to 121 in the following format: REFUND
2. Example: REFUND 1234567890 Airtel Money
Option 4: Airtel Store
1. Visit your nearest Airtel store.
2. Explain the wrong recharge issue to a store representative.
3. Provide the recharge transaction details and proof of payment.
4. The representative will process your refund request and provide you with a confirmation.
Additional Notes:
- Refunds may take up to 48 hours to process.
- Refunds are typically processed through the same method as the recharge (e.g., bank account or Airtel Money).
- Airtel may request additional verification or documentation to process the refund.
