Job description of a porter in an hotel?

A porter in a hotel is responsible for assisting guests with their luggage, providing information about the hotel and local area, and ensuring that guests have a pleasant and comfortable stay. Some of the specific duties of a porter may include:

- Greeting guests as they arrive at the hotel and assisting them with their luggage
- Escorting guests to their rooms and explaining the hotel's amenities and services
- Assisting guests with any special requests or needs they may have during their stay
- Providing information about local attractions, restaurants, and transportation options
- Assisting with valet parking services and retrieving guests' vehicles when needed
- Maintaining the cleanliness and appearance of the hotel's entrance and lobby areas
- Responding to guest inquiries and resolving any issues or complaints in a timely and professional manner
- Collaborating with other hotel staff members to ensure a seamless and enjoyable guest experience

Overall, a porter plays a key role in creating a positive and welcoming atmosphere for guests and helping to ensure that their stay at the hotel is enjoyable and memorable.

Job Title: Porter

Department: Housekeeping

Reporting Manager: Housekeeping Manager

Key Responsibilities:

- Assist guests with their luggage upon arrival and departure.
- Maintain the cleanliness and orderliness of the baggage storage area.
- Transport luggage to and from guest rooms, elevators, and lobby.
- Assist in loading and unloading hotel shuttle buses.
- Provide general assistance to guests as needed (e.g., giving directions, carrying items).
- Maintain a professional and courteous demeanor at all times.
- Comply with all hotel safety and security protocols.

Qualifications:

- High school diploma or equivalent preferred.
- Proven experience in a customer service role.
- Excellent physical condition and stamina.
- Ability to lift and carry heavy luggage.
- Excellent communication and interpersonal skills.
- Detail-oriented and organized.
- Basic knowledge of hotel operations preferred.
- Valid driver's license (if operating hotel shuttle buses).

Additional Responsibilities (as needed):

- Assist with housekeeping duties (e.g., linen change, vacuuming).
- Monitor the condition of hotel vehicles (shuttle buses, etc.).
- Report any maintenance or repair issues to the appropriate department.
- Participate in hotel training programs and staff meetings.

Physical Requirements:

- Ability to stand and walk for extended periods.
- Ability to lift and carry heavy objects (up to 50 lbs).
- Ability to operate hotel shuttle buses (if required).

Compensation:

- Competitive salary and benefits package based on experience and qualifications.

To Apply:

Interested candidates are requested to submit their resume and cover letter to [email protected]