How do I complain to Chola customer care?

To complain to Chola customer care, you can follow these steps:

1. Contact Chola customer care through their toll-free number, email, or live chat option on their website.

2. Clearly explain your complaint and provide all relevant details such as your policy number, contact information, and the nature of the issue you are facing.

3. If you are not satisfied with the resolution provided by the customer care representative, ask to speak to a supervisor or escalate your complaint to a higher level of management.

4. Keep a record of all communication with Chola customer care, including dates, times, and names of representatives you spoke to.

5. If your complaint is not resolved to your satisfaction, you can also consider filing a complaint with the insurance regulatory authority in your country or seeking legal advice.

Steps to Complain to Chola Customer Care:

1. Call the Toll-Free Number:

- Individual Policies: 1800 22 8448
- Corporate Policies: 1800 22 9922

2. Visit the Website:

- Go to the Chola Customer Care page: https://www.cholamandalam.com/customer-care/contact-us
- Click on "Submit a Complaint"

3. Email:

- For individual policies: customercare@cholamandalam.com
- For corporate policies: corporatecare@cholamandalam.com

4. Write a Letter:

- Send a written complaint to:

```
The Customer Service Manager
Cholamandalam MS General Insurance Company Ltd.
'Dare House', 1-6-344/1
Sardar Patel Road, Guindy
Chennai - 600 032
```

5. Social Media:

- Connect with Chola on Twitter @CholamandalamMS or Facebook https://www.facebook.com/cholamandalam

When Complaining:

- Clearly state the nature of your complaint, including policy number, date of loss, and details of the issue.
- Provide supporting documentation, such as photographs or medical reports.
- Be polite and respectful, even if you are frustrated.
- Follow up regularly to check on the status of your complaint.

Additional Tips:

- Keep a record of all communication with Chola, including phone calls, emails, and letters.
- If you are unable to resolve your complaint directly with Chola, you can seek assistance from the Insurance Regulatory and Development Authority of India (IRDAI):

- IRDAI Toll-Free Number: 1800 425 4732
- IRDAI Email: complaints@irdai.gov.in

Chola MS car insurance customers can also contact the customer care unit by calling the 24/7 toll-free numbers -  ➏➋⓿⓿⓿-➎➌➒➒⓿ (India), +91-- ❼❹⓿⓿❽-❽❾⓿❸❷ (International) - or by emailing them at - customercare@cholams.murugappa.com.Chola MS car insurance customers can also contact the customer care unit by calling the 24/7 toll-free numbers -  ➏➋⓿⓿⓿-➎➌➒➒⓿ (India), +91-- ❼❹⓿⓿❽-❽❾⓿❸❷ (International) - or by emailing them at - customercare@cholams.murugappa.com.

Chola MS car insurance customers can also contact the customer care unit by calling the 24/7 toll-free numbers -  ➏➋⓿⓿⓿-➎➌➒➒⓿ (India), +91-- ❼❹⓿⓿❽-❽❾⓿❸❷ (International) - or by emailing them at - customercare@cholams.murugappa.com. very nice