How can I report a problem with Mobikwik?

To report a problem with Mobikwik, you can follow these steps:

1. Contact Mobikwik customer support through their website or app. You can usually find a "Contact Us" or "Help" section where you can submit a complaint or report an issue.

2. Provide details about the problem you are experiencing, including any error messages, transaction IDs, and screenshots if possible.

3. If you are not satisfied with the response from customer support, you can escalate the issue by contacting Mobikwik through their social media channels or by filing a complaint with the relevant consumer authorities.

4. If you believe you have been a victim of fraud or unauthorized transactions on your Mobikwik account, you should report it to Mobikwik immediately and also contact your bank to block any further transactions.

Remember to keep a record of all communication with Mobikwik regarding the issue, including dates and times of contact, as well as any reference numbers provided.

1. Contact Mobikwik Customer Support:

- Phone: 1800-266-4736 (toll-free)
- Email: [email protected]
- Live Chat: On the Mobikwik website or app

2. Report via the Mobikwik App:

- Open the Mobikwik app and tap on "Support."
- Select "Report an Issue."
- Provide details about the problem you're experiencing.
- Attach any relevant screenshots or documents.

3. Report via the Mobikwik Website:

- Visit the Mobikwik website: https://www.mobikwik.com/help
- Click on "Contact Us."
- Select "Report a Problem."
- Fill out the form with the required details.

4. Reach Out via Social Media:

- Twitter: Tweet to @mobikwik with details about the issue.
- Facebook: Send a private message to Mobikwik's Facebook page.

5. File a Complaint with Consumer Forums:

- National Consumer Helpline (NCH): Dial 1800-114-000
- Consumer Complaint Redressal Commission (CCRC): File a complaint online at https://in.consumervoice.org

Tips for Reporting a Problem:

- Provide clear and specific information about the issue.
- Include screenshots, transaction details, or any other relevant documentation.
- Be polite and respectful to the customer support representatives.
- Follow up with Mobikwik if you don't receive a response within a reasonable time frame.

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