Critical Communication Levels in the Workplace
1. Urgent/Emergency
- Requires immediate attention and response
- May involve safety hazards, critical deadlines, or major disruptions
- Communication must be clear, concise, and transmitted through appropriate channels (e.g., phone call, text message, email with urgent subject line)
2. Important/High Priority
- Requires prompt attention but not necessarily immediate response
- May involve important projects, deadlines, or significant changes
- Communication should be structured and may include specific instructions or requests for feedback
3. Normal/Routine
- Standard day-to-day communication
- Includes updates, information sharing, and requests for assistance
- Communication can be via email, instant messaging, or in-person meetings
4. Low Priority
- Not urgent or important, but still relevant
- May involve general updates, informal discussions, or non-critical requests
- Communication can be less formal, such as casual emails or text messages
5. Informational
- Purely for informational purposes
- Does not require any response or action
- May include company announcements, newsletters, or updates on policies
6. Non-Urgent
- Not time-sensitive or critical
- May involve general inquiries, requests for non-urgent assistance, or socialization
- Communication can be informal and may occur via email or instant messaging
7. Confidential
- Highly sensitive information that must be shared discreetly
- May involve financial data, personnel matters, or trade secrets
- Requires specific protocols for transmission and access (e.g., encryption, password protection)