1. What are the key best practices you have observed in the branch's operating model that contribute to its success? 2. Identify any specific challenges or pain points that the branch faces in its day-to-day operations? 3. How does the branch effectively manage customer interactions and ensure high levels of customer experience? 4. What strategies and techniques does the branch employ to attract new customers and retain existing ones? 5. How does the branch’s team collaborate with each other to streamline processes and improve overall performance? 6. Please identify any areas where there is room for improvement or potential changes in the operating model of the branch? 7. Based on your observations, what recommendations would you make to enhance the overall operating model of the bank's branch?