Help Desk
Strike Wallet Live Support: How to Get Help
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2 answers
1. Visit the Strike Wallet website and look for the live support option. This is usually located in the bottom corner of the website or in the help section.
2. Click on the live support option to start a chat with a customer service representative. You may need to provide your name, email address, and a brief description of the issue you are experiencing.
3. Once you are connected with a customer service representative, explain your issue in detail and provide any relevant information or screenshots that may help them understand the problem.
4. The customer service representative will work with you to troubleshoot the issue and provide guidance on how to resolve it. They may also escalate the issue to a higher level of support if needed.
5. Be patient and cooperative during the live support session, as the customer service representative is there to help you resolve your issue as quickly and efficiently as possible.
By following these steps, you can get the help you need with your Strike Wallet from their live support team.
1. In-App Support:
- Open the Strike app on your device.
- Tap the hamburger menu icon (☰) in the top-left corner.
- Select "Help & Support."
- Tap "Chat with Us" to initiate a live chat with a support agent.
2. Email:
- Send an email to support@strike.me.
- Provide your full name, email address, and a detailed description of your issue.
3. Twitter:
- Tweet your query or issue to @strike.
- A support agent will respond as soon as possible.
4. Reddit:
- Join the Strike subreddit: r/StrikeApp.
- Post your question or issue in the subreddit and await responses from community members or support agents.
Tips for Getting Help:
- Be clear and concise: Provide a detailed explanation of your issue, including any error messages or screenshots.
- Include relevant information: Mention your device model, operating system, and any recent changes made to your wallet.
- Be patient: Response times may vary depending on the volume of support requests.
- Check your spam folder: Email responses may sometimes end up in the spam folder.
Additional Resources:
- [Strike Wallet Help Center](https://strike.me/help)
- [Strike Discord Server](https://discord.gg/strike)
