Jio wrong recharge refund complaint from customer.

Subject: Complaint regarding wrong recharge on my Jio number

Dear Customer Service Team,

I am writing to bring to your attention a serious issue regarding a wrong recharge that was done on my Jio number. On [date], I had requested a recharge of Rs. 399 on my Jio number [your number], but unfortunately, the wrong recharge of Rs. 499 was done instead.

I immediately contacted customer service to rectify the mistake and requested a refund of the excess amount. However, despite multiple follow-ups and assurances from your team, I have yet to receive the refund.

I am extremely disappointed with the lack of resolution and poor customer service in handling this matter. I urge you to take immediate action to refund the excess amount of Rs. 100 and ensure that such errors do not occur in the future.

I request you to look into this matter urgently and provide me with a resolution at the earliest. I trust that you will take the necessary steps to rectify this issue and restore my faith in Jio's services.

Thank you for your attention to this matter.

Sincerely,
[Your Name]

Complaint Details:

- Customer Name: [Customer Name]
- Registered Mobile Number: [Customer Mobile Number]
- Wrong Recharge Amount: [Amount]
- Wrong Recharge Date: [Date]
- Incorrect Recipient Number: [Incorrect Recipient Number]

Complaint Description:

On [Date], I mistakenly recharged an incorrect mobile number, [Incorrect Recipient Number], with the amount of [Amount] through my Jio account. The recharge was intended for my own mobile number, [Customer Mobile Number].

I realized my mistake immediately and contacted Jio customer support to request a refund. However, I was informed that the refund cannot be processed because the recharge was made successfully to the incorrect number.

This incorrect recharge has caused me financial loss and inconvenience. I am a loyal Jio customer and expect prompt resolution to this issue.

Request:

I request Jio to:

- Process a full refund of the incorrect recharge amount, [Amount], to my Jio account.
- Take necessary steps to prevent such incidents from occurring in the future.

Supporting Documents:

- Recharge confirmation SMS (if available)

Contact Information:

- Email: [Customer Email]
- Phone: [Customer Phone Number]

Additional Notes:

- I have checked my Jio account balance and confirmed that the recharge amount has been deducted.
- I have not used any of the services on the incorrect number.
- I am committed to using Jio services in the future and appreciate a timely response to my complaint.

If you accidentally recharge a Jio number incorrectly, you can contact Jio customer care to request a reversal: Contact Customer Care: Call Jio Customer Care at 199 or . 8766247893 Explain your issue clearly and provide details about the wrong recharge. Use the Jio App: Open the MyJio app.

If you accidentally recharge a Jio number incorrectly, you can contact Jio customer care to request a reversal: Contact Customer Care: Call Jio Customer Care at 199 or . 0876-624-7893Explain your issue clearly and provide details about the wrong recharge. Use the Jio App: Open the MyJio app.