Definition of Communication:
Communication is the process of conveying information, thoughts, ideas, or emotions between individuals or within a group. It involves a sender, a message, a channel, and a receiver, and aims to establish understanding and meaning.
Examples from the Workplace:
- Verbal communication:
- Team meetings: Employees share ideas, discuss progress, and make decisions through verbal discussions.
- Phone calls: Colleagues communicate information, ask questions, and resolve issues over the phone.
- Nonverbal communication:
- Body language: Employees convey messages through gestures, facial expressions, and posture, which can indicate emotions or intentions.
- Office layout: The arrangement of desks, cubicles, and meeting rooms influences communication patterns and collaboration.
- Written communication:
- Emails: Employees exchange information, make requests, and provide updates in written form.
- Documents: Policies, procedures, and reports document important information for employees to refer to.
- Electronic communication:
- Messaging apps: Teams use instant messaging services to share quick updates, ask questions, and collaborate.
- Video conferencing: Employees communicate face-to-face through online platforms, allowing for real-time interactions.
- Interpersonal communication:
- Employee-manager conversations: Managers and employees engage in one-on-one discussions to provide feedback, set goals, and build relationships.
- Team-based communication: Employees work together to solve problems, generate ideas, and accomplish tasks through effective communication.
- External communication:
- Client presentations: Employees communicate with clients to inform them about products, services, or projects.
- Public relations: The organization disseminates information to the public through press releases, media appearances, and social media.