How to refund money from PhonePe for a wrong transaction?

To refund money from PhonePe for a wrong transaction, you can follow these steps:

1. Open the PhonePe app on your mobile device.

2. Go to the "Transactions" tab and select the transaction that you want to refund.

3. Click on the transaction and you will see an option to "Refund" or "Raise Dispute".

4. Click on the "Refund" option and enter the amount that you want to refund.

5. Confirm the refund by entering your UPI PIN or password.

6. Once the refund is processed, the money will be credited back to the original source of payment within a few days.

If you are unable to process the refund through the app, you can also contact PhonePe customer support for assistance.

Method 1: Contact the Recipient Directly

- Call or message the recipient and request them to initiate a refund using PhonePe.

Method 2: File a Dispute via PhonePe

1. Open the PhonePe app and tap on "Transaction History."
2. Locate the transaction you want to refund.
3. Tap on the "Dispute" button located below the transaction details.
4. Select "I sent money to someone by mistake" as the reason for the dispute.
5. Provide a clear explanation of the error and any supporting evidence (e.g., a screenshot of the wrong recipient's details).
6. Submit the dispute and wait for PhonePe to investigate.

Method 3: Contact PhonePe Customer Support

1. Call PhonePe's customer support number: 1800-180-7297
2. Explain the situation to the customer support representative and provide necessary details.
3. They will guide you through the refund process and provide necessary assistance.

Additional Tips:

- Act quickly to increase the likelihood of a successful refund.
- Be clear and concise in your explanation of the error.
- Provide supporting evidence to strengthen your case.
- Be patient as the refund process may take some time to complete.
- If the recipient refuses to initiate a refund, PhonePe may not be able to process the dispute.

Wait for up to 24 hours to see if the amount is credited back. **Contact Customer Support: (8667-5523-37) Go to the "Help" section in the PhonePe app. Select the relevant issue (e.g., "Transaction Issues"). Provide necessary details about the transaction (like the date, amount, and transaction ID).

Wait for up to 24 hours to see if the amount is credited back. **Contact Customer Support: (8667-5523-37) Go to the "Help" section in the PhonePe app. Select the relevant issue (e.g., "Transaction Issues"). Provide necessary details about the transaction (like the date, amount, and transaction ID).