How to lodge a complaint against Navi?

If you have a complaint against Navi, you can follow these steps to lodge a complaint:

1. Contact Navi's customer service: The first step is to try to resolve the issue directly with Navi's customer service team. You can reach out to them via phone, email, or through their website.

2. Submit a formal complaint: If you are not satisfied with the response from customer service, you can submit a formal complaint to Navi. This can usually be done through their website or by sending a letter to their corporate office.

3. Contact regulatory authorities: If your complaint is not resolved to your satisfaction, you can contact regulatory authorities such as the Consumer Financial Protection Bureau (CFPB) or the Better Business Bureau (BBB) to file a complaint.

4. Seek legal advice: If your complaint involves legal issues or you are not able to resolve it through the above steps, you may want to seek legal advice from a lawyer who specializes in consumer rights or financial services.

It is important to keep records of all communication and documentation related to your complaint in case you need to escalate the issue further.

Online Complaint

- Website: Visit the Navi website: https://navi.com/
- Login: Sign in to your Navi account.
- Support: Click on "Support" in the top right corner.
- Complaint: Select "Lodge a Complaint."
- Form: Fill out the complaint form with details about your grievance.
- Submit: Review and submit your complaint.

Email

- Email: Contact Navi's customer support team at support@navi.com.
- Subject: Submit a Complaint
- Body: Clearly state your complaint, provide specific details, and include any relevant documentation.

Phone

- Customer Support: Call Navi's customer support line at +91 22 7800 1111.
- Option: Select the option to lodge a complaint.
- Details: State your complaint clearly and provide the necessary information.

Grievance Redressal Officer

- Email: Write to Navi's Grievance Redressal Officer at grievanceofficer@navi.com.
- Subject: Grievance Escalation
- Body: Clearly state your grievance and its details. Explain how you have tried to resolve it directly with Navi and provide any relevant documentation.

Ombudsman

If you are not satisfied with Navi's response to your complaint, you can approach the Ombudsman for Non-Banking Financial Companies (NBFCs).

- Website: Visit the Ombudsman's website: https://rbi.org.in/aboutus/others/ombudsman.aspx
- Complaint: Fill out the online complaint form or download the complaint form and submit it by mail.

Additional Tips

- Keep a record of all communication with Navi, including emails, phone calls, and any relevant documents.
- Be clear and specific in stating your grievance.
- Provide evidence to support your claims if possible.
- Allow a reasonable amount of time for Navi to investigate and respond to your complaint.

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