How to file a complaint against Navi?

If you have a complaint against Navi, you can follow these steps to file a complaint:

1. Contact Navi's customer service department: The first step in filing a complaint against Navi is to contact their customer service department. You can do this by calling their customer service hotline or sending an email to their customer service email address.

2. Provide details of your complaint: When you contact Navi's customer service department, be sure to provide as much detail as possible about your complaint. This may include the date and time of the incident, the names of any employees involved, and any other relevant information.

3. Request a resolution: When filing a complaint against Navi, be sure to clearly state what resolution you are seeking. This may include a refund, a replacement product, or some other form of compensation.

4. Follow up: After filing your complaint, be sure to follow up with Navi's customer service department to ensure that your complaint is being addressed. If you are not satisfied with the response you receive, you may need to escalate your complaint to a higher level within the company.

5. Contact regulatory authorities: If you are unable to resolve your complaint with Navi directly, you may also consider contacting regulatory authorities such as the Consumer Financial Protection Bureau or the Better Business Bureau to file a formal complaint.

Option 1: Customer Care

- Call: 0800-009-405
- Email: support@navi.com
- Submit a ticket: [Navi Contact Us Form](https://www.navi.com/contact-us)

Option 2: Reserve Bank of India (RBI)

Filing a Complaint with RBI Online:

- Visit the RBI website: https://rbi.org.in/Scripts/ComplaintMaster.aspx
- Click on "File a Complaint"
- Select the relevant category and subcategory for your complaint
- Provide details such as your name, contact information, and complaint details
- Submit your complaint

Filing a Complaint with RBI Offline:

- Download the RBI Complaint Form: https://www.rbi.org.in/Scripts/BS_ViewBulletin.aspx?Id=13794
- Complete the form with the necessary information
- Submit the form physically to any RBI office in India

Option 3: Banking Ombudsman

Filing a Complaint with Banking Ombudsman Online:

- Visit the Banking Ombudsman website: https://www.bankingombudsman.rbi.org.in/complaint.aspx
- Click on "Online Complaint Filing"
- Register yourself and provide details of your complaint
- Submit your complaint

Filing a Complaint with Banking Ombudsman Offline:

- Download the Complaint Form: https://www.bankingombudsman.rbi.org.in/complaintform.aspx
- Complete the form with the necessary information
- Submit the form by post or in person to the nearest Banking Ombudsman office

Important Points:

- Provide clear and concise details of your complaint, including supporting documents.
- Be patient and follow up on your complaint regularly.
- The response time for complaints may vary depending on the complexity of the issue.
- You may also consider seeking legal advice if necessary.

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