How to get a refund from Zepto?

To request a refund from Zepto, you will need to follow these steps:

1. Contact Zepto customer support: Start by reaching out to Zepto's customer support team either through their website, email, or phone number. Explain the reason for your refund request and provide any necessary details such as your order number and contact information.

2. Provide proof of purchase: In order to process your refund, you may be required to provide proof of purchase such as a receipt or confirmation email.

3. Follow the instructions: Once you have contacted customer support and provided the necessary information, follow any instructions they provide for processing your refund. This may include returning the product or providing additional information.

4. Wait for confirmation: After submitting your refund request, wait for confirmation from Zepto that your refund has been processed. This may take a few days depending on their refund policy.

5. Receive your refund: Once your refund has been processed, you should receive the refunded amount back to the original payment method used for the purchase.

If you encounter any issues or delays with your refund request, be sure to follow up with Zepto's customer support team for assistance.

Refund Process for Zepto:

1. Create a Refund Request:
- Open the Zepto app and navigate to the "My Orders" section.
- Select the order you want to refund.
- Tap on "Request Refund."

2. Indicate Reason for Refund:
- Select the appropriate reason for your refund request from the options provided.
- Add additional details in the "Reason for Refund" field, if necessary.

3. Upload Evidence (Optional):
- If your refund request is related to a damaged or missing item, you can upload a photo or video as evidence.

4. Submit Request:
- Once you have entered all the required information and uploaded evidence, click on "Submit Request."

5. Processing Time:
- Zepto typically processes refund requests within 24-48 hours.
- You will receive a notification via email or SMS when your request is reviewed.

6. Refund Approval:
- If your refund request is approved, the refund amount will be credited to your registered payment method (UPI/Debit/Credit Card) within 7-10 working days.

7. Refund Declined:
- If your refund request is declined, you will receive an email or SMS explaining the reason.
- You can contact Zepto customer support for any further queries.

Additional Notes:

- Refunds are only processed for valid reasons, such as damaged or missing items, incorrect orders, or cancellations.
- Zepto may request additional information or ask for the item to be returned before approving a refund.
- If you have any issues or delays with your refund, you can reach out to Zepto customer support via email at support@zepto.in or phone at 080-68139151.

All Zepto refunds for permitted customer support (0879-,9991-,480)returns and permitted cancellations will be processe can initiate a return/exchange in case of a size or fit issue with the delivered product.

All Zepto refunds for permitted customer support (0879-,9991-,480)returns and permitted cancellations will be processe can initiate a return/exchange in case of a size or fit issue with the delivered product.