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How do I dispute a Robinhood transaction?
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2 answers
1. Open the Robinhood app on your mobile device or log in to your account on the Robinhood website.
2. Go to your account activity or transaction history to find the transaction you want to dispute.
3. Click on the transaction and look for an option to dispute or report a problem with the transaction.
4. Follow the instructions provided to submit a dispute. You may need to provide details about why you are disputing the transaction and any supporting documentation.
5. After submitting the dispute, Robinhood's customer support team will review your case and investigate the transaction.
6. You may be contacted by Robinhood for more information or clarification during the investigation process.
7. Once the investigation is complete, Robinhood will notify you of the outcome and any actions taken to resolve the dispute.
If you are unable to resolve the issue with Robinhood directly, you may also consider contacting your bank or credit card issuer to dispute the transaction through them.
1. Gather Evidence:
- Take screenshots or printouts of the disputed transaction, order details, and account statements.
- Note the specific reason for the dispute (e.g., unauthorized trade, incorrect amount, etc.).
2. Contact Robinhood Support:
- Call Robinhood's customer service line at 1-800-645-7800.
- Send an email to support@robinhood.com.
- Use the in-app support chat feature.
3. Submit a Dispute Form:
- Robinhood may provide you with a Dispute Form to fill out and submit.
- Ensure that you provide clear and detailed information about the disputed transaction and the reason for the dispute.
4. Provide Supporting Documents:
- Attach any evidence you have gathered, such as screenshots, printouts, or statements.
- You may also provide additional information or documentation to support your claim.
5. Review and Submit:
- Carefully review your dispute form and supporting documents before submitting it.
- Once satisfied, submit the form to Robinhood.
6. Follow Up:
- Keep track of your dispute reference number and follow up with Robinhood regularly for updates.
- Monitor your Robinhood account for any changes or resolutions.
Additional Considerations:
- Timeframe: Robinhood recommends disputing transactions within 60 days of the date they appear on your account statement.
- Unauthorized Transactions: If you believe a transaction was made without your authorization, report it to Robinhood immediately and contact your bank or credit card company to freeze your account.
- Evidence: Having clear and compelling evidence can strengthen your dispute.
- Be Patient: Dispute resolution may take time, especially for complex or high-value transactions.
