I hope this letter finds you well. I am writing to express my deep dissatisfaction with the [product/service] that I recently purchased from your company. I believe it is important to bring this matter to your attention in order to seek a resolution and prevent similar issues from occurring in the future.
On [date of purchase], I purchased a [product/service] from your company, expecting it to meet my needs and provide the promised benefits. However, upon using the [product/service], I encountered several significant problems that have greatly inconvenienced me.
Firstly, [describe the specific issue or problem you encountered in detail]. This issue has severely impacted my ability to [state how it has affected you]. Despite following the provided instructions and guidelines, the [product/service] has failed to deliver the expected results.
Furthermore, [describe any additional issues or problems you have encountered]. These issues have caused me significant frustration and have made it impossible for me to fully utilize the [product/service] as intended.
I must emphasize that I have always held your company in high regard and have been a loyal customer for [number of years]. However, this recent experience has left me deeply disappointed and questioning the quality and reliability of your products/services.
I kindly request that you take immediate action to rectify this situation. I would appreciate a prompt response outlining the steps you will take to address my concerns and provide a satisfactory resolution. This may include a refund, replacement, repair, or any other appropriate solution.
If I do not receive a satisfactory response within [reasonable time frame], I will be left with no choice but to escalate this matter further by seeking assistance from consumer protection agencies or pursuing legal action. I sincerely hope it does not come to that, as I believe in resolving issues amicably.
I have attached copies of the relevant documents, including the purchase receipt and any other supporting evidence, to assist you in investigating and resolving this matter promptly.
I look forward to your prompt attention to this complaint and a swift resolution. I trust that you will take my concerns seriously and work towards restoring my faith in your company.
Thank you for your immediate attention to this matter.