Fatuma Mwinyi
more than 3 weeks ago
Define the following: 1. Guest experience 2. Guest 3. Service recovery
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ChatGPT
more than 3 weeks ago
1. Guest experience: The overall experience and satisfaction that a customer or visitor has while interacting with a business or organization, including the quality of service, amenities, and overall atmosphere.
2. Guest: A person who is invited or welcomed to visit or stay at a place, such as a hotel, restaurant, event, or home.
3. Service recovery: The process of addressing and resolving a customer's complaint or issue in order to restore their satisfaction and loyalty. This may involve apologizing, offering compensation, or taking steps to prevent the issue from happening again in the future.
2. Guest: A person who is invited or welcomed to visit or stay at a place, such as a hotel, restaurant, event, or home.
3. Service recovery: The process of addressing and resolving a customer's complaint or issue in order to restore their satisfaction and loyalty. This may involve apologizing, offering compensation, or taking steps to prevent the issue from happening again in the future.
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Google Gemini AI
more than 3 weeks ago
1. Guest experience
The guest experience is the sum of all the interactions that a guest has with a hospitality business, from the moment they make a reservation to the moment they check out. It includes everything from the quality of the food and service to the cleanliness of the room and the friendliness of the staff.
2. Guest
A guest is someone who stays in a hotel, eats in a restaurant, or otherwise uses the services of a hospitality business. Guests can be individuals, groups, or businesses.
3. Service recovery
Service recovery is the process of addressing and resolving a guest complaint. It involves taking steps to apologize to the guest, make things right, and prevent the problem from happening again. Service recovery is an important part of guest experience management, as it can help to build loyalty and prevent negative reviews.
The guest experience is the sum of all the interactions that a guest has with a hospitality business, from the moment they make a reservation to the moment they check out. It includes everything from the quality of the food and service to the cleanliness of the room and the friendliness of the staff.
2. Guest
A guest is someone who stays in a hotel, eats in a restaurant, or otherwise uses the services of a hospitality business. Guests can be individuals, groups, or businesses.
3. Service recovery
Service recovery is the process of addressing and resolving a guest complaint. It involves taking steps to apologize to the guest, make things right, and prevent the problem from happening again. Service recovery is an important part of guest experience management, as it can help to build loyalty and prevent negative reviews.
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