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2 answers
Eligible Transactions:
- Unauthorized transactions: If your account was compromised and unauthorized transactions were made.
- Incorrect purchases: If you accidentally purchased the wrong asset or sent it to the wrong address.
- Failed transactions: If a transaction was not completed successfully and the funds were not deducted from your account.
- Exceptional circumstances: In certain cases, Coinbase may issue refunds for transactions that do not meet the above criteria at their discretion.
How to Request a Refund:
1. Contact Coinbase Support: Open a support ticket on the Coinbase website or use the "Contact Us" option in the mobile app.
2. Provide Evidence: Gather and provide evidence to support your request, such as screenshots of unauthorized transactions or confirmation of failed payments.
3. Explain Your Situation: Clearly state the reason for requesting a refund and provide detailed information about the transaction.
4. Wait for Review: Coinbase will review your request and may request additional information.
Exceptions:
- Closed orders: Coinbase cannot refund closed orders once they have been executed.
- Cryptocurrency transactions: Refunds for cryptocurrency transactions are not always possible due to the irreversible nature of blockchain transactions.
- Time limits: Requests for refunds must be made within a reasonable time frame.
Additional Notes:
- Refund processing times may vary depending on the circumstances.
- Coinbase may charge a refund processing fee in some cases.
- It is important to secure your Coinbase account with strong passwords and two-factor authentication.
