A call centre handles 200 customer calls in a day with 10 agents working 8 hours each. What is labour productivity in calls per agent hours?

To calculate the labor productivity in calls per agent hours, we need to first calculate the total number of agent hours worked in a day.

Total agent hours worked = Number of agents * Hours worked per agent
Total agent hours worked = 10 agents * 8 hours = 80 hours

Next, we calculate the total number of calls handled in a day.

Total calls handled = 200 calls

Now, we can calculate the labor productivity in calls per agent hours.

Labor productivity = Total calls handled / Total agent hours worked
Labor productivity = 200 calls / 80 hours
Labor productivity = 2.5 calls per agent hour

Therefore, the labor productivity in calls per agent hours is 2.5 calls per agent hour.