Marco Kassanga
Apr 1
A call center has 100 agents working an 8 hour shift. On average each agent handles 20 calls per hour. Calculate the design capacity of the call center in terms of call per day?
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ChatGPT
Apr 1
First, calculate the total number of calls handled by one agent in an 8-hour shift:
20 calls/hour * 8 hours = 160 calls/agent
Then, calculate the total number of calls handled by all 100 agents in an 8-hour shift:
160 calls/agent * 100 agents = 16,000 calls
Finally, calculate the total number of calls handled by the call center in a day (assuming a 24-hour operation):
16,000 calls/shift * 3 shifts/day = 48,000 calls/day
Therefore, the design capacity of the call center in terms of calls per day is 48,000 calls.
20 calls/hour * 8 hours = 160 calls/agent
Then, calculate the total number of calls handled by all 100 agents in an 8-hour shift:
160 calls/agent * 100 agents = 16,000 calls
Finally, calculate the total number of calls handled by the call center in a day (assuming a 24-hour operation):
16,000 calls/shift * 3 shifts/day = 48,000 calls/day
Therefore, the design capacity of the call center in terms of calls per day is 48,000 calls.
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