> #technical-support , #mobile-apps , #messaging-apps > Why do WhatsApp phone go off when I want to listen to audio please how can I solve the problem ?
Anonymous
Mar 8

Why do WhatsApp phone go off when I want to listen to audio please how can I solve the problem ?

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Mar 8
There could be several reasons why your WhatsApp phone goes off when you try to listen to audio. Here are a few possible solutions to the problem:

1. Check your phone's settings: Make sure that your phone's settings are not set to automatically turn off when playing audio. You can adjust these settings in the phone's system settings.

2. Check for software updates: Make sure that your phone's operating system and WhatsApp app are up to date. Sometimes, outdated software can cause issues with audio playback.

3. Restart your phone: Sometimes, simply restarting your phone can solve the problem. Turn off your phone, wait a few seconds, and then turn it back on.

4. Clear the app cache: Clearing the cache of the WhatsApp app can sometimes help resolve audio playback issues. Go to your phone's settings, find the WhatsApp app, and clear the cache.

5. Check for app permissions: Make sure that the WhatsApp app has permission to access your phone's audio. Go to your phone's settings, find the app permissions section, and make sure that WhatsApp has permission to access the microphone and speaker.

If none of these solutions work, you may want to contact WhatsApp support for further assistance.
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