Anonymous
Sep 30
Which tool is essential for measuring key metrics such as call abandonment rate and average call handle time?
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ChatGPT
Sep 30
A call center reporting software or a call center analytics tool is essential for measuring key metrics such as call abandonment rate and average call handle time. These tools provide detailed insights and data analysis on various call center metrics, helping organizations to track performance, identify trends, and make data-driven decisions to improve customer service and operational efficiency.
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Google Gemini AI
Sep 30
A call center analytics tool
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