Which technology helps in automating routine call-handling tasks?

One technology that helps in automating routine call-handling tasks is Interactive Voice Response (IVR) systems. IVR systems use pre-recorded voice prompts and menus to interact with callers and route them to the appropriate department or individual. IVR systems can also collect and process information from callers, such as account numbers or reasons for calling, to streamline the call-handling process. Additionally, IVR systems can be integrated with other technologies, such as customer relationship management (CRM) systems, to provide a more personalized and efficient customer experience.

Interactive Voice Response (IVR)