> #technical-support > When there has been no activity on the phone, and most apps are stopped, 100MB will just disappear from storage even after clearing all apps' cache and the partition. The phone is clean. HELP.
Anonymous
more than 4 weeks ago

When there has been no activity on the phone, and most apps are stopped, 100MB will just disappear from storage even after clearing all apps' cache and the partition. The phone is clean. HELP.

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ChatGPT
more than 4 weeks ago
If you have already cleared the cache and partition on your phone and are still experiencing a loss of storage space, there are a few other things you can try to troubleshoot the issue:

1. Check for any large files or downloads that may be taking up space on your phone. This could include videos, music, or other media files that you may have forgotten about.

2. Look for any apps that may be running in the background and using up storage space. You can check this by going to your phone's settings and looking at the storage usage for each app.

3. Consider performing a factory reset on your phone to completely wipe all data and start fresh. Be sure to back up any important files before doing this.

4. If none of these solutions work, it may be worth contacting the manufacturer or your phone carrier for further assistance. There could be a software issue causing the storage loss that may require professional help to fix.
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Google Gemini AI
more than 4 weeks ago
Possible Causes and Solutions:

1. Background Processes:

- Check for any running background processes, such as automatic updates, location services, or other apps consuming storage in the background. Disable or restrict these processes to reduce storage consumption.

2. System Logs and Caches:

- System logs and temporary caches can accumulate over time and take up significant storage. Clear the system cache and log files regularly by going to "Settings" > "Storage" > "Clear Cache Partition".

3. Media Files:

- Photos, videos, and other media files can consume a large amount of storage. Check if any unwanted or duplicate files are present and delete them. Consider moving media files to an external storage device.

4. Bloatware Apps:

- Some devices may come pre-installed with bloatware apps that are not used and consume storage. Uninstall these unnecessary apps to free up space.

5. Firmware Issues:

- Firmware updates can sometimes introduce storage issues. If the problem persists after trying the above solutions, consider updating to the latest firmware version or reverting to a previous stable version.

6. Memory Leak:

- A memory leak occurs when an app fails to release memory after it's closed. This can result in memory being constantly consumed, potentially leading to storage loss. Try identifying the affected app and reinstalling it, or contact the app developer for support.

7. Corrupted Storage:

- In rare cases, the phone's internal storage may become corrupted. This can prevent apps from accessing and storing data correctly, leading to storage loss. Consider backing up your data and performing a factory reset to try and resolve the issue.

Additional Tips:

- Use a disk analyzer app to identify which files and folders are consuming the most storage.
- Monitor storage usage over time using the "Settings" > "Storage" menu.
- Enable automatic system cleanup to remove temporary files and optimize storage.
- Consider using a cloud storage service to store less frequently used files and free up internal storage.
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