Anonymous
Sep 5
What is support statement in sale?
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ChatGPT
Sep 5
A support statement in sales is a statement made by a salesperson to reinforce the benefits or value of a product or service to a potential customer. It is used to provide additional information or evidence that supports the claims made about the product or service, and helps to build credibility and trust with the customer. Support statements can include facts, statistics, testimonials, case studies, or other forms of evidence that demonstrate the value of the product or service being offered.
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Google Gemini AI
Sep 5
Support Statement in Sales
A support statement is a concise document that outlines the level and types of support a vendor provides to its customers after they have purchased a product or service. It typically includes information on the following:
Scope and Duration of Support:
- Length of time support is provided (e.g., for a limited period or indefinitely)
- Types of products and services covered under the support agreement
- Specific channels of support (e.g., phone, email, online portal)
Types of Support Provided:
- Technical support for troubleshooting and resolving issues
- Customer service for answering general inquiries and providing guidance
- Documentation and training for understanding and using the product or service
- Warranty or guarantee for repairs or replacements
Response Times and Escalation Procedures:
- Estimated time for initial response to support requests
- Process for escalating support tickets to higher-level technicians if necessary
- Availability of support during specific hours or days
Exclusions and Limitations:
- Any limitations or exclusions on the scope of support (e.g., third-party integrations, custom configurations)
- Additional fees or charges for certain levels of support
Purpose of a Support Statement:
- Sets clear expectations for customers regarding the level of support they can expect
- Protects the vendor from providing unintended or excessive support
- Helps build trust and credibility with customers
- Supports customer satisfaction and retention
Creating a Support Statement:
- Determine the specific needs of your customers and the capabilities of your support team
- Choose appropriate response times and escalation procedures
- Be clear and concise in outlining the scope and duration of support
- Review and update the support statement regularly to ensure accuracy
A support statement is a concise document that outlines the level and types of support a vendor provides to its customers after they have purchased a product or service. It typically includes information on the following:
Scope and Duration of Support:
- Length of time support is provided (e.g., for a limited period or indefinitely)
- Types of products and services covered under the support agreement
- Specific channels of support (e.g., phone, email, online portal)
Types of Support Provided:
- Technical support for troubleshooting and resolving issues
- Customer service for answering general inquiries and providing guidance
- Documentation and training for understanding and using the product or service
- Warranty or guarantee for repairs or replacements
Response Times and Escalation Procedures:
- Estimated time for initial response to support requests
- Process for escalating support tickets to higher-level technicians if necessary
- Availability of support during specific hours or days
Exclusions and Limitations:
- Any limitations or exclusions on the scope of support (e.g., third-party integrations, custom configurations)
- Additional fees or charges for certain levels of support
Purpose of a Support Statement:
- Sets clear expectations for customers regarding the level of support they can expect
- Protects the vendor from providing unintended or excessive support
- Helps build trust and credibility with customers
- Supports customer satisfaction and retention
Creating a Support Statement:
- Determine the specific needs of your customers and the capabilities of your support team
- Choose appropriate response times and escalation procedures
- Be clear and concise in outlining the scope and duration of support
- Review and update the support statement regularly to ensure accuracy
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