What is meant by the following excerpt of Viano's (2000) definition of a victim, "help and redress from an agency" ?

This excerpt refers to the idea that a victim is someone who is seeking assistance and compensation from a formal organization or institution in response to harm or injustice they have experienced. The term "agency" in this context typically refers to a government agency, non-profit organization, or other entity that provides support and resources to victims of crime or other forms of harm. The concept of "help and redress" implies that victims are seeking both practical assistance and some form of justice or resolution for the harm they have suffered.