What is incident management ?

Incident management is the process of identifying, analyzing, and resolving incidents or disruptions in order to minimize their impact on an organization's operations. This typically involves a structured approach to managing and responding to incidents, including documenting and tracking incidents, assessing their severity and impact, implementing solutions to resolve them, and communicating with stakeholders throughout the process. Incident management is often a key component of an organization's overall IT service management strategy, but can also be applied to other areas such as security, health and safety, and business continuity.

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