What is customer care?

Customer care refers to the support and assistance provided to customers before, during, and after they purchase a product or service. It involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Customer care can be provided through various channels such as phone, email, live chat, social media, and in-person interactions. The goal of customer care is to build strong relationships with customers, enhance their overall experience, and ultimately increase customer loyalty and retention.

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