What do bank tellers do?

Bank tellers are responsible for assisting customers with various financial transactions, such as deposits, withdrawals, and account inquiries. They also handle tasks such as cashing checks, processing loan payments, and selling money orders and cashier's checks. Additionally, bank tellers may be responsible for balancing cash drawers, verifying customer identities, and promoting bank products and services to customers.

Primary Responsibilities:

- Handle transactions: Assist customers with deposits, withdrawals, transfers, loan payments, and other financial transactions.
- Process paperwork: Fill out deposit and withdrawal slips, record transactions, and prepare balance statements.
- Verify customer identity: Check IDs, passwords, and other forms of identification to prevent fraud.
- Count cash and maintain vault inventory: Manage a cash drawer and track cash inventory to ensure accuracy.
- Provide customer service: Answer questions, resolve issues, and provide financial guidance to customers.

Additional Responsibilities:

- Sell financial products and services: Promote bank accounts, loans, credit cards, and other products to customers.
- Cross-sell and upsell: Identify customer needs and recommend additional services or products that may benefit them.
- Maintain confidentiality: Protect sensitive customer information and adhere to bank regulations.
- Promote bank events and promotions: Inform customers about upcoming events and special offers.
- Process checks and handle night deposits: Scan and process checks, and receive and record deposits made outside of regular business hours.
- Balance cash drawers and reconcile accounts: Verify the accuracy of daily transactions and ensure that accounts balance with cash on hand.
- Follow bank policies and procedures: Adhere to all bank guidelines and regulations to ensure compliance and minimize risk.

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