Transaction Processing Systems (TPS)
- Processes routine transactions such as orders, payments, and inventory management.
- Examples: Point-of-sale systems, accounting systems, order processing systems.
Management Information Systems (MIS)
- Provides structured, periodic reports and summaries of data from TPSs for managers.
- Examples: Sales reports, financial statements, inventory reports.
Decision Support Systems (DSS)
- Helps managers make semi-structured decisions by providing specific information and analytical tools.
- Examples: Sales forecasting systems, risk assessment tools, budgeting systems.
Executive Support Systems (ESS)
- Provides real-time, highly aggregated information to senior executives for strategic decision-making.
- Examples: Dashboards, key performance indicators (KPIs), competitive intelligence systems.
Knowledge Management Systems (KMS)
- Captures, stores, and manages organizational knowledge to support decision-making and innovation.
- Examples: Document management systems, expert systems, wikis.
Enterprise Resource Planning Systems (ERP)
- Integrates multiple business functions and processes into a single software system.
- Examples: SAP, Oracle E-Business Suite, Microsoft Dynamics.
Customer Relationship Management Systems (CRM)
- Manages interactions with customers throughout the customer lifecycle.
- Examples: Salesforce, HubSpot, Zoho CRM.
Supply Chain Management Systems (SCM)
- Optimizes the flow of goods and information from suppliers to customers.
- Examples: SAP Ariba, Oracle Fusion Cloud SCM, Infor Nexus.
Project Management Systems (PMS)
- Supports the planning, execution, and control of projects.
- Examples: Microsoft Project, Asana, Trello.
Business Intelligence (BI)
- Collects, analyzes, and interprets data to provide insights for decision-making.
- Examples: Data warehouses, reporting tools, dashboards.