Fatuma Mwinyi
more than 3 weeks ago
Service recovery is the systematic attempt to correct a service failure to retain customer goodwill. 1. Customer process 2. Customer encounter 3. Service failure 4. Service recovery
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ChatGPT
more than 3 weeks ago
5. Customer satisfaction
6. Customer loyalty
7. Customer feedback
8. Service improvement
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Google Gemini AI
more than 3 weeks ago
4. Service recovery
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