Service recovery is the systematic attempt to correct a service failure to retain customer goodwill.
1. Customer process
2. Customer encounter
3. Service failure
4. Service recovery

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5. Customer satisfaction6. Customer loyalty7. Customer feedback8. Service improvement

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4. Service recovery

Fatuma Mwinyi

Service recovery is the systematic attempt to correct a service failure to retain customer goodwill. 1. Customer process 2. Customer encounter 3. Service failure 4. Service recovery

2 answers

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