Sample of interview from organisation to a candidant supposed to work on reception?

Interviewer: Good morning, thank you for coming in today. Can you please introduce yourself and tell us a little bit about your background and experience in reception work?

Candidate: Good morning, my name is [Candidate's Name] and I have been working in reception roles for the past five years. I have experience in managing phone calls, greeting visitors, and handling administrative tasks efficiently.

Interviewer: That's great to hear. Can you tell us about a time when you had to handle a difficult situation at the front desk and how you resolved it?

Candidate: Sure, there was a time when a visitor became agitated because they were not able to meet with the person they were scheduled to see. I remained calm, listened to their concerns, and offered to reschedule the meeting for them. I also apologized for the inconvenience and made sure to follow up with the person they were trying to meet to ensure a smooth rescheduling process.

Interviewer: How do you prioritize tasks and handle multiple responsibilities at once in a fast-paced environment like a reception desk?

Candidate: I prioritize tasks by creating a to-do list and organizing them based on urgency and importance. I also make sure to communicate effectively with my colleagues and ask for help when needed. I am comfortable multitasking and can handle multiple responsibilities efficiently.

Interviewer: Can you tell us about your experience with using office equipment and software, such as phone systems, Microsoft Office, and scheduling software?

Candidate: I am proficient in using office equipment such as multi-line phone systems, printers, and scanners. I am also skilled in using Microsoft Office applications like Word, Excel, and Outlook. I have experience in using scheduling software to manage appointments and meetings effectively.

Interviewer: Lastly, why do you think you would be a good fit for our receptionist position and what do you hope to achieve in this role?

Candidate: I believe my experience, skills, and positive attitude make me a strong candidate for this position. I am confident in my ability to provide excellent customer service, handle administrative tasks efficiently, and contribute to a positive work environment. I hope to further develop my skills and grow professionally in this role.

Interviewer: Thank you for sharing your experiences and insights with us. We will be in touch with you regarding the next steps in the hiring process.

Interviewer: Welcome, [Candidate's Name]. Thank you for taking the time to meet with us today.

Candidate: It's my pleasure to be here.

Interviewer: Let's start with a brief overview of your resume. Can you tell us about your experience in reception roles?

Candidate: I have worked as a receptionist at [Previous Company Name] for the past [Number] years. My responsibilities included answering phones, greeting visitors, and handling other administrative tasks.

Interviewer: That sounds great. What are your strengths as a receptionist?

Candidate: I am highly organized, detail-oriented, and have excellent communication skills. I am also comfortable multitasking and handling confidential information.

Interviewer: What are your expectations for this role?

Candidate: I am looking for a challenging and rewarding position where I can contribute to the team's success. I am eager to learn new skills and take on additional responsibilities.

Interviewer: What is your understanding of the duties and responsibilities of a receptionist in our organization?

Candidate: I understand that the primary responsibilities include answering phones, greeting visitors, and providing support to employees and clients. I am also aware of the importance of maintaining a professional and welcoming environment.

Interviewer: How do you handle difficult or demanding situations with guests?

Candidate: I approach guest interactions with empathy and professionalism. I listen attentively to their concerns, provide helpful information, and escalate issues as needed. I strive to resolve conflicts in a calm and respectful manner.

Interviewer: What do you find most rewarding about reception work?

Candidate: I enjoy meeting new people, resolving problems, and creating a positive first impression for our organization. I am passionate about providing exceptional customer service.

Interviewer: Thank you for your time and insights, [Candidate's Name]. We will be in touch soon with a decision.

Candidate: Thank you for the opportunity. I appreciate your consideration.