Work Immersion Experience at ASELCO (Asian Energy, Inc.)
Company Overview
ASELCO is a leading electric distribution utility in the Philippines, serving over 1.8 million customers in the provinces of Albay, Sorsogon, Masbate, and Ticao Island. The company is committed to providing reliable and affordable electricity to its customers while promoting sustainable development.
Work Immersion Activities
During my work immersion at ASELCO, I had the opportunity to engage in a variety of hands-on activities, including:
- Meter Reading and Billing: Assisted in the monthly meter reading and billing process, learning about billing systems and customer billing procedures.
- Customer Service: Interacted with customers over the phone, email, and in person, providing assistance with account inquiries, billing issues, and complaints.
- Field Operations: Observed the operations of line crews and engineers in the field, including pole climbing, line repairs, and transformer maintenance.
- Substation Inspection: Participated in the inspection of substations, gaining an understanding of electrical distribution systems and substation operations.
- Safety Training: Attended safety training sessions on topics such as electrical safety, working at heights, and emergency preparedness.
- Office Administration: Assisted with office tasks such as data entry, filing, and internal communications.
Key Learnings
My work immersion experience at ASELCO provided me with valuable insights into the following areas:
- Technical Skills: Gained practical experience in electrical distribution operations, including meter reading, substation inspection, and field line work.
- Customer Service: Developed strong communication and problem-solving skills through interacting with customers from diverse backgrounds.
- Safety Consciousness: Emphasized the importance of adhering to safety protocols and regulations in the electrical industry.
- Teamwork and Collaboration: Worked effectively with colleagues and teams to accomplish tasks and ensure smooth operations.
- Communication: Honed my written and verbal communication skills through reports, presentations, and customer interactions.
Impact of the Experience
My work immersion experience at ASELCO significantly enhanced my knowledge and skills in the field of electrical distribution. It also fostered my interest in the energy sector and provided me with a foundation for future career development. The hands-on experience and mentorship I received during my time at ASELCO made a valuable contribution to my professional growth and aspirations.