Job description of a public area supervisor in an hotel ?

A public area supervisor in a hotel is responsible for overseeing the cleanliness and maintenance of all public areas within the hotel, including lobbies, hallways, restrooms, and other common spaces. Their duties may include:

1. Supervising a team of housekeeping staff to ensure that public areas are cleaned and maintained to the highest standards.
2. Inspecting public areas regularly to identify any maintenance or cleanliness issues and taking appropriate action to address them.
3. Coordinating with other departments, such as maintenance and front desk, to ensure that public areas are well-maintained and presentable to guests.
4. Training and coaching housekeeping staff on proper cleaning techniques and procedures.
5. Monitoring inventory of cleaning supplies and equipment and ordering supplies as needed.
6. Ensuring compliance with health and safety regulations in public areas.
7. Handling guest complaints or concerns related to cleanliness or maintenance of public areas.
8. Keeping records of cleaning schedules, inspections, and maintenance activities.
9. Assisting with special cleaning projects or events as needed.
10. Providing excellent customer service to guests and addressing any issues or concerns in a timely and professional manner.

Job Title: Public Area Supervisor

Department: Housekeeping

Reporting To: Executive Housekeeper

Summary:

The Public Area Supervisor is responsible for overseeing the cleanliness, maintenance, and operations of all public areas within the hotel. The incumbent will ensure a high level of guest satisfaction by maintaining a spotless and inviting environment, adhering to all hotel standards and operational procedures.

Responsibilities:

- Supervise and motivate a team of public area attendants to ensure efficient and effective cleaning operations.
- Inspect and assess public areas regularly to identify and address any maintenance or cleaning issues promptly.
- Monitor and maintain the cleanliness of all public spaces, including lobbies, hallways, elevators, restrooms, and guest amenities.
- Enforce hotel policies and procedures regarding cleanliness, safety, and guest satisfaction.
- Control and monitor the use of chemicals, detergents, and equipment in public areas.
- Manage and schedule public area cleaning tasks based on guest occupancy and traffic patterns.
- Train and develop public area attendants on cleaning techniques, chemical handling, and equipment usage.
- Maintain an inventory of cleaning supplies and equipment, and ensure that all areas are well-stocked.
- Ensure that all public areas are aesthetically pleasing, free of clutter, and in compliance with health and safety codes.
- Liaise with other departments, such as Front Desk and Maintenance, to resolve any issues or concerns related to public areas.
- Maintain accurate records and documentation of cleaning activities and maintenance requests.

Qualifications:

- High school diploma or equivalent qualification.
- Minimum of 2 years of experience in a supervisory role in a hospitality or cleaning environment.
- Excellent cleaning and maintenance knowledge and skills.
- Strong attention to detail and a knack for organization.
- Proven ability to motivate and lead a team.
- Excellent communication and interpersonal skills.
- Physical ability to perform cleaning tasks, such as vacuuming, dusting, and mopping.
- Knowledge of cleaning chemicals and safety procedures.
- Ability to work independently and as part of a team.
- Professional demeanor and positive attitude.