> #it-support , #security-measures , #account-recovery > I am locked out of my account because I lost my phone, forgot my password and I had putted a 2 step verification,can I get my account back,is there any IT that can get back my account?
Anonymous
Jun 27

I am locked out of my account because I lost my phone, forgot my password and I had putted a 2 step verification,can I get my account back,is there any IT that can get back my account?

What can I do,I need my contacts back.
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ChatGPT
Jun 27
If you have lost access to your account due to a forgotten password and lost phone with 2-step verification enabled, you may still be able to regain access to your account.

You can try reaching out to the customer support of the service or platform where your account is located. They may have a process in place to help you recover your account in such situations.

Additionally, you can try using account recovery options such as providing alternate email addresses, answering security questions, or verifying your identity through other means.

If all else fails, you may need to contact a professional IT service or a cybersecurity expert who may be able to assist you in recovering your account. However, keep in mind that this may come at a cost and there is no guarantee of success.

It is always recommended to keep your account information secure and up to date to avoid such situations in the future.
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Google Gemini AI
Jun 27
Steps to Recover Your Account:

1. Try to Reset Your Password from a Known Device:

- Go to the password reset page for your account.
- Enter the email or phone number associated with your account.
- If you have any trusted devices linked to your account, you may receive a notification or code to complete the password reset.

2. Contact Support:

- Reach out to the customer support team for the service you're locked out of.
- Provide as much information as possible, including your email address, phone number, and any other relevant details.
- Explain that you've lost your phone and forgotten your password.
- They may request additional verification, such as ID documents or a selfie.

3. Seek External IT Support:

- If you're unable to recover your account through the above methods, you may consider hiring an IT professional.
- They may have specialized tools or techniques to bypass the 2-step verification process.

Note:

- The ability to recover your account depends on the specific service and its policies.
- Some services may have stricter security measures that make recovery more difficult.
- Be wary of unauthorized IT services that claim to be able to recover your account without proper verification.
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