How visitors are acknowledged and greeted at the reception area in your workplace?

Visitors at our workplace are acknowledged and greeted at the reception area by our receptionist. The receptionist welcomes them with a friendly smile and asks how they can be assisted. They are then asked to sign in and provide any necessary information before being directed to their destination within the building. The receptionist also offers any additional assistance or information that the visitor may need during their time at our workplace.

In-person Visitors:

- Greeting: "Welcome to [Company Name]. How may I assist you today?"
- Acknowledgment: "Thank you for visiting. May I have your name and the purpose of your visit?"

Phone Visitors:

- Greeting: "Thank you for calling [Company Name]. This is [Your Name]. How may I help you?"
- Acknowledgment: "I understand. Can you please provide your name and the nature of your inquiry?"

Additional Protocol:

- Smile and maintain eye contact: Convey a welcoming and professional demeanor.
- Use clear and concise language: Ensure visitors understand the information being provided.
- Offer assistance: If the visitor requires further assistance, offer to connect them with the appropriate person or provide necessary instructions.
- Respect personal space: Maintain an appropriate distance while interacting with visitors.
- Dress professionally: Wear appropriate attire that aligns with the company's standards.
- Maintain a clean and organized reception area: Create a welcoming and efficient environment.
- Handle unexpected situations: Remain calm and respond promptly to any unexpected issues that may arise.
- Log visitor information: Record visitor names, contact information, and purpose of visit for security and tracking purposes.

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