How to reverse a wrong transaction on PhonePe?

To reverse a wrong transaction on PhonePe, you can follow these steps:

1. Open the PhonePe app on your mobile device.

2. Go to the "Transactions" tab and select the transaction that you want to reverse.

3. Click on the transaction and you will see an option to "Raise Dispute" or "Report an issue".

4. Click on this option and provide details about the wrong transaction, such as the amount, date, and reason for disputing the transaction.

5. PhonePe will review your dispute and may contact the recipient of the transaction to resolve the issue.

6. If the dispute is resolved in your favor, the transaction will be reversed and the amount will be credited back to your account.

7. If the dispute is not resolved, you can contact PhonePe customer support for further assistance.

It is important to act quickly and raise a dispute as soon as you notice the wrong transaction to increase the chances of a successful reversal.

To reverse a wrong transaction on PhonePe:

1. Report the transaction immediately:

- Call PhonePe customer support at 0800-16-00-777.
- Explain the situation clearly and provide details of the transaction.

2. Gather evidence:

- Take screenshots of the transaction history or confirmation email.
- Note the time, date, amount, and recipient of the transaction.

3. Submit a formal dispute:

- Open the PhonePe app and navigate to the "Settings" section.
- Select "Support" and then "Raise a Dispute."
- Provide the transaction details and any supporting evidence you have gathered.

4. Follow the verification process:

- PhonePe may ask you for additional information or documentation to verify the transaction.
- Respond promptly and provide the requested details.

5. Wait for resolution:

- PhonePe will investigate the dispute and provide a resolution typically within 3-5 business days.
- You may be notified via email, SMS, or in-app notification about the outcome.

6. If the dispute is successful:

- PhonePe will reverse the wrong transaction and credit the amount back to your account.
- You will receive a notification and an updated transaction history.

Note:

- You can only reverse transactions that are in "Pending" or "Failed" status.
- PhonePe may not be able to reverse transactions that have been successfully completed or that the recipient has already accepted.
- It is important to report the wrong transaction as soon as possible to increase the chances of successful reversal.

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