How to complain about a wrong transaction on Navi loan?

If you believe there has been a wrong transaction on your Navi loan account, you can follow these steps to file a complaint:

1. Contact Navi customer service: The first step is to reach out to Navi's customer service team either through their website, app, or by calling their customer service hotline. Explain the situation and provide details about the wrong transaction.

2. Provide evidence: Make sure to have any relevant documents or evidence to support your claim, such as bank statements, transaction receipts, or screenshots of the incorrect transaction.

3. File a formal complaint: If you are not satisfied with the response from customer service, you can file a formal complaint with Navi's complaints department. This can usually be done through their website or by sending an email to their complaints email address.

4. Contact regulatory authorities: If you are still not satisfied with the resolution provided by Navi, you can escalate the complaint to the relevant regulatory authorities in your country. They can help investigate the issue further and ensure that your rights as a consumer are protected.

It is important to act quickly and provide as much detail as possible when filing a complaint about a wrong transaction on your Navi loan account. This will help expedite the resolution process and ensure that the issue is resolved in a timely manner.

Steps to Complain about a Wrong Transaction on Navi Loan:

1. Contact Navi Customer Support:

- Call their customer care number at 08046806464.
- Email them at support@navi.com.
- Chat with them through the Navi app.

2. Provide Details of the Incorrect Transaction:

- State the date and time of the transaction.
- Mention the account number or wallet address from which the amount was debited.
- Provide the transaction reference number (if available).
- Briefly explain the incorrect transaction (e.g., amount transferred to a wrong account).

3. Gather Supporting Documents:

- If possible, gather any supporting documents to prove the incorrect transaction, such as:
- Bank statement showing the deduction.
- Screenshot of the confirmation message.

4. Submit Your Complaint:

- Once you have gathered the necessary details and supporting documents, submit your complaint to Navi customer support through the preferred channel (phone, email, or chat).
- Clearly state that you are disputing a wrong transaction on your Navi loan.

5. Follow Up and Stay Informed:

- After submitting your complaint, follow up regularly with Navi customer support to track its progress.
- They will investigate the issue and provide you with updates on the resolution.

Additional Tips:

- Be polite and professional in your communication.
- Clearly articulate the details of the incorrect transaction.
- Provide all relevant supporting documents to expedite the investigation.
- Monitor your loan account regularly for any changes or updates.
- If the issue is not resolved promptly, you can escalate your complaint to the higher authorities within Navi or to the Reserve Bank of India (RBI).

How do I complain about a wrong transaction on Navi? Here are the steps to complain against a Navi loan: 1. Contact Navi Customer Service:✔️08667--552--337,, 📞Reach out to Navi's customer service team either by phone, email, or through their website's customer support portal.