How do I file a complaint with Urban Company?

To file a complaint with Urban Company, you can follow these steps:

1. Visit the Urban Company website and go to the "Help Center" section.

2. Click on the "Contact Us" or "Submit a Request" option.

3. Fill out the complaint form with details such as your name, contact information, booking ID, and a description of the issue you are facing.

4. Attach any relevant documents or photos to support your complaint.

5. Submit the form and wait for a response from Urban Company's customer service team.

Alternatively, you can also reach out to Urban Company's customer support team via phone or email to file a complaint. Their contact information can usually be found on their website.

Online:

- Visit the Urban Company website: https://www.urbancompany.com/
- Click on "Help" at the top right corner of the page.
- Select "File a Complaint" from the options.
- Fill out the complaint form with details of the issue, including the service provider's name, date of service, and order ID.
- Submit the form.

Email:

- Compose an email to support@urbancompany.com.
- Include the following details in the email:
- Your name, email address, and phone number
- Order ID
- Date and time of service
- Service provider's name
- Description of the issue
- Attach any supporting documents, such as photos or invoices.

Phone:

- Call Urban Company's customer support at 080-4685-5500.
- Explain the issue to the customer support representative.
- Provide the representative with the necessary details, including order ID and service provider's information.

Tips:

- Be clear and concise when describing the issue.
- Provide as much detail as possible, including specific examples and dates.
- Be polite and respectful in your communications.
- Follow up regularly to check the status of your complaint.
- If you are not satisfied with the resolution, you can escalate your complaint to the following channels:
- National Consumer Helpline (NCH): 1800-114-000
- Consumer Grievance Redressal Forum (CGRF)

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