How can I complain on PhonePe?

To file a complaint on PhonePe, you can follow these steps:

1. Open the PhonePe app on your mobile device.
2. Go to the "Help & Support" section in the app.
3. Select the option to "Raise a Complaint" or "Contact Us".
4. Choose the category that best fits your complaint (e.g. transaction issue, account related issue, technical issue, etc.).
5. Provide a detailed description of your complaint, including any relevant transaction IDs, dates, and amounts.
6. Submit your complaint and wait for a response from PhonePe's customer support team.

You can also contact PhonePe's customer support directly by calling their helpline number or sending an email to their support team. The contact information can usually be found on their website or in the app.

Option 1: Phone

- Dial 1800-180-1229 from your registered mobile number.
- Follow the IVR prompts and select the "Complaint" option.
- Provide your PhonePe registered mobile number and transaction details.

Option 2: Email

- Send an email to support@phonepe.com with the following details:
- Subject: Complaint Regarding PhonePe Transaction
- Body:
- Describe the issue in detail.
- Provide transaction ID, amount, date, and time.
- Attach screenshots or documents as proof (if applicable).

Option 3: Live Chat

- Open the PhonePe app.
- Tap on the three lines icon in the top left corner.
- Select "Help & Support".
- Choose "Live Chat".
- Provide your registered mobile number and transaction details.

Option 4: Social Media

- Tweet to PhonePe's official Twitter handle @PhonePe_Support.
- Message PhonePe on Facebook @PhonePe.India.

Tips for Effective Complaint:

- Be clear and concise in your complaint.
- Provide all relevant details to support your claim.
- Use a polite and respectful tone.
- Follow up on your complaint regularly to ensure timely resolution.

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