Internal Factors:
- Job Demands:
- Physical exertion (e.g., lifting, standing for long periods)
- Cognitive demands (e.g., memorizing menus, taking orders)
- Emotional demands (e.g., dealing with difficult customers)
- Work Environment:
- Temperature extremes (e.g., hot kitchens, cold storage areas)
- Noise levels (e.g., loud music, kitchen equipment)
- Hygiene and cleanliness (e.g., handling raw food, cleaning up spills)
- Personal Characteristics:
- Physical fitness
- Mental health
- Stress tolerance
- Customer service skills
External Factors:
- Organizational Factors:
- Wages and benefits
- Work schedules (e.g., long shifts, weekends)
- Training and development opportunities
- Management support
- Industry Factors:
- Restaurant type (e.g., fast-food, fine dining)
- Customer base (e.g., tourists, locals)
- Competition
- Social and Economic Factors:
- Cost of living
- Availability of affordable housing
- Availability of childcare
- Environmental Factors:
- Air quality (e.g., smoke, fumes)
- Temperature (e.g., extreme heat or cold)
- Weather conditions (e.g., hurricanes, blizzards)
Other Factors:
- Technological advancements:
- Automation of tasks (e.g., order-taking systems)
- Monitoring systems (e.g., cameras, GPS tracking)
- Government regulations:
- Food safety standards
- Labor laws (e.g., minimum wage, overtime pay)
- Changing customer trends:
- Demand for healthier food options
- Increasing use of mobile ordering apps