Difficulties in Evaluating IT Application Proposals:
The analogy of "searching out a black cat in a dark room" indeed captures some of the challenges associated with evaluating IT application proposals. Here are some of the common difficulties:
- Ambiguous Requirements: IT applications are often developed to meet specific business objectives that can be vague or subject to interpretation. This can make it difficult to establish clear evaluation criteria.
- Technical Complexity: IT systems are often composed of interconnected components with varying degrees of complexity. Evaluating their functionality, performance, and reliability can require extensive technical expertise.
- Vendor Bias: Vendors often present their applications in the most favorable light, emphasizing their strengths and downplaying their weaknesses. Evaluators must be able to critically assess vendor information and separate hype from reality.
- Lack of Comparative Data: In many cases, there are no comparable products to use as a benchmark for evaluation. This makes it challenging to determine which application best meets the organization's needs.
- Changing Technology Landscape: Technology is constantly evolving, and IT applications must be able to adapt to new requirements and integrate with emerging technologies. Evaluators must consider the potential impact of future developments on the application's long-term viability.
- Operational Considerations: The evaluation process should also consider operational factors such as implementation costs, maintenance requirements, and the impact on existing systems. These factors can affect the overall value and feasibility of the application.
- Cross-Functional Collaboration: IT application evaluations often involve input from various stakeholders across the organization, including business users, technical specialists, and executives. Coordinating and balancing the perspectives of these groups can be challenging.
Overcoming Evaluation Difficulties:
To overcome these challenges, organizations should adopt a structured evaluation process that includes the following steps:
- Define Clear Requirements: Engage stakeholders to establish specific, measurable, achievable, relevant, and time-bound (SMART) requirements for the application.
- Identify Evaluation Criteria: Develop objective criteria based on the requirements and consider technical, functional, operational, and financial aspects of the application.
- Request Vendor Proposals: Issue a formal request for proposals (RFP) to vendors, outlining the evaluation criteria and providing clear instructions on the evaluation process.
- Evaluate Vendor Responses: Use a systematic approach to evaluate vendor proposals against the established criteria. Seek demonstrations, references, and case studies to support the vendors' claims.
- Consider Total Cost of Ownership: Estimate the full cost of implementing, maintaining, and operating the application over its lifetime. This includes hardware, software, support, training, and other expenses.
- Make an Informed Decision: Analyze the evaluation results, consider the stakeholders' input, and select the application that best meets the organization's needs.