I hope this letter finds you well. I am writing to bring to your attention a recent issue I encountered with a product I purchased from your esteemed company. I am disappointed to inform you that the product, [Product Name], which I purchased on [Purchase Date] from [Store Name], is defective and does not meet the quality standards expected from your brand.
To provide you with more details, the product in question is a [briefly describe the product]. Upon opening the package and attempting to use it, I immediately noticed that it was not functioning as advertised. The [specific issue or defect] has rendered the product completely unusable and has caused significant inconvenience to me.
I have always held your company in high regard and have been a loyal customer for several years. This unfortunate experience has left me disappointed and dissatisfied with the quality of your product. As a consumer, I believe it is my right to receive a product that is free from defects and performs as expected.
In light of this situation, I kindly request that you take the necessary steps to rectify the issue promptly. I would appreciate it if you could arrange for a replacement of the defective product or provide a full refund of the purchase price. Additionally, I would be grateful if you could cover any associated shipping or return costs incurred due to this inconvenience.
Enclosed with this letter, please find copies of the purchase receipt, product packaging, and any other relevant documents that support my claim. I trust that you will handle this matter with the utmost urgency and professionalism, ensuring a satisfactory resolution.
I look forward to your prompt response within [reasonable time frame, e.g., 14 days] to discuss the next steps in resolving this matter. Should you require any further information or clarification, please do not hesitate to contact me via the provided email address or phone number.
Thank you for your attention to this matter, and I hope we can resolve this issue amicably.