> #business-management , #customer-service > Define service recovery.
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Fatuma Mwinyi
6 hours ago

Define service recovery.

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ChatGPT
6 hours ago
Service recovery refers to the actions taken by a company or organization to address and resolve a customer's complaint or issue with their product or service. This may involve apologizing to the customer, offering compensation or a refund, and taking steps to prevent the issue from happening again in the future. The goal of service recovery is to retain the customer's loyalty and satisfaction despite the initial problem.
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Google Gemini AI
6 hours ago
Service Recovery

Service recovery refers to the actions and strategies that organizations implement to address and resolve customer complaints and dissatisfaction, enhance customer satisfaction, and rebuild relationships. It involves:

- Identifying and understanding the root cause of customer dissatisfaction: Thoroughly investigating the complaint and gathering relevant information.
- Taking prompt and appropriate action: Resolving the issue quickly and effectively, offering compensation or apologies as necessary.
- Communicating effectively with the customer: Keeping the customer informed throughout the recovery process, apologizing for failures, and demonstrating empathy.
- Learning from mistakes: Analyzing the incident to identify areas for improvement and prevent similar issues from occurring in the future.
- Building stronger relationships: Using the recovery experience as an opportunity to strengthen the customer relationship and demonstrate the organization's commitment to customer satisfaction.

Goals of Service Recovery

- Restore customer satisfaction and loyalty
- Minimize the negative impact of service failures
- Prevent future complaints and issues
- Improve customer retention rates
- Enhance the organization's reputation for customer service
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Anonymous
5 hours ago
2023/2024_SEM 2_MID-SEMESTER EXAMS_B.ED YEAR.3_JED 325: INQUIRY & ACTION RESEARCH FOR U.P
Choose or provide the correct answers from the options below.
Hi, EMMANUEL. When you submit this form, the owner will see your name and email address.
1.Which one of the following does not form part of the steps in writing research?
(1 Point)

Look for active participants

Present an answer to the question

Collect data to answer the question

Pose a question
2.Showing glance to the contribution of a study to the body of existing knowledge means a   researcher is doing one of the following.
(1 Point)

Delimitation

Significance of the study

Definition of terms

Limitation
3.Mary considered all of the following sources of problems for investigation when writing   her research except …………….
(1 Point)

Interviewing practitioners

Relevant literature

Statement problem

Personal experience
4.The group of individuals or items a researcher uses of his/her study are known as …………
(1 Point)

Research participants

Research population

Research group

Research elements
5.Which of the following types of research only fit in the field of education?
(1 Point)

Action research

Experimental research

Basic research

Grounded research
6.Which of the following key principles of action research presupposes that each person’s   ideas are equally significant as potential resources for creating interpretive categories of   analysis negotiated among participants?
(1 Point)

Plural structure

Collaborative resources

Reflexive critique

Dialectical critique
7.Which of the following is not one of the key principles of action research?
(1 Point)

Collaborative resource

Plural structure

Dialectical critique

Summary practice
8.Which of the following themes of literature review is commonly called systematic literature   review?
(1 Point)

Conceptual review

Empirical review

Historical review

Theoretical review
9.Which one of the following describes the history and nature of a well-defined research   problem with references to the existing literature?
(1 Point)

Purpose of the study

Research questions

Background to the study

Statement of the problem
10.The source of literature review created during the time period being studied is referred to   as …………….
(1 Point)

Primary source

Secondary source

Tertiary source

Bibliographic source
11.Which of the following types of action research is mostly community-based than the others?
(1 Point)

Individual action research

Traditional action research

Schoolwide action research

Collaborative action research
12.Which of the following is not one of the characteristics of a good research question?
(1 Point)

Arguable

Relevant

Functional

Feasible
13.In writing literature review section of the study, Owusu selected only the most important   points in each source to highlight in the review. What writing style is he applying in writing his   literature?
(1 Point)

Summarize and synthesize

Use of evidence

Being selective

Use of quotes sparingly
14.The predefined process that is repeated over time makes action research ………….
(1 Point)

Cycle of action

Cycle of processes

Cycle of organization

Cycle of research
15.The identification of the types of action research depends on all of the following except   ……….................
(1 Point)

Setting

Results

Objectives

Purposes
16.During a research proposal defense, Kumi explains to the panel about his observations to   problems for investigation. Which of the following sources of problems for investigation is he   applying?
(1 Point)

Deductions from theory

Interviewing practitioners

Personal experience

Interdisciplinary perspectives
17.The type of action research which addresses organizational problems within the entire   district is referred to as ……………
(1 Point)

Individual action research

Collaborative action research

Traditional action research

Schoolwide action research
18.Which of the following is not one of the ways of organizing literature review?
(1 Point)

Division

Thematic

Publication

Chronology of events
19.Mr. Kuma a first-time researcher uses interview to get information to answer his research   questions. What is the name given to the first-time information he collects through interview?
(1 Point)

Analyzed data

Transcribed data

Hand-on data

Raw data
20.This type of literature review examines literature selectively in order to support or refute   the findings of an already existing study. What is it?
(1 Point)

Integrative review

Argumentative review

Methodological review

Systematic review
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