Define and explain explicitly and implicitly service delivery and give example of each ?

Service delivery refers to the process of providing services to customers or clients. It involves the delivery of a service or product to meet the needs and expectations of the customer. Service delivery can be done explicitly or implicitly.

Explicit service delivery refers to the direct and clear communication of the service being provided to the customer. This can include clearly outlining the services being offered, the terms and conditions of the service, and the expected outcomes. For example, a company that offers a subscription-based meal delivery service may explicitly state on their website the types of meals offered, the pricing, and the delivery schedule.

Implicit service delivery, on the other hand, refers to the indirect or implied communication of the service being provided. This can include the overall customer experience, the quality of the service, and the customer interactions with the service provider. For example, a restaurant that provides exceptional customer service, a welcoming atmosphere, and high-quality food is implicitly delivering a positive service experience to its customers.

In summary, explicit service delivery involves clear communication of the service being provided, while implicit service delivery focuses on the overall customer experience and quality of service. Both are important aspects of providing excellent service to customers.