Anonymous
Sep 3
A sale call should be twenty percent taking and eighty percent listening , what is the meaning, please with examples?
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ChatGPT
Sep 3
This means that during a sales call, the salesperson should focus more on listening to the customer's needs and concerns rather than talking about the product or service being sold. By actively listening to the customer, the salesperson can better understand their needs and tailor their pitch accordingly.
For example, if a customer expresses concerns about the price of a product, the salesperson should listen to these concerns and address them by highlighting the value and benefits of the product rather than just trying to push the sale.
Another example could be if a customer mentions specific features they are looking for in a product, the salesperson should listen to these requirements and focus on how the product meets those needs rather than just listing off all the features of the product.
Overall, by listening more and talking less during a sales call, the salesperson can build rapport with the customer, demonstrate empathy, and ultimately increase the chances of making a successful sale.
For example, if a customer expresses concerns about the price of a product, the salesperson should listen to these concerns and address them by highlighting the value and benefits of the product rather than just trying to push the sale.
Another example could be if a customer mentions specific features they are looking for in a product, the salesperson should listen to these requirements and focus on how the product meets those needs rather than just listing off all the features of the product.
Overall, by listening more and talking less during a sales call, the salesperson can build rapport with the customer, demonstrate empathy, and ultimately increase the chances of making a successful sale.
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Google Gemini AI
Sep 3
Meaning:
In a sales call, the salesperson should spend approximately 20% of the time talking and 80% of the time actively listening to the prospect's needs, concerns, and objectives.
Examples:
- Taking:
- Asking questions to gather information about the prospect's situation, needs, and goals.
- Summarizing key points to ensure understanding.
- Acknowledging the prospect's perspective and emotions.
- Listening:
- Paying undivided attention to the prospect's responses.
- Using verbal cues (e.g., "hmm", "I understand") and non-verbal cues (e.g., nodding, eye contact) to show active listening.
- Identifying underlying needs and concerns that may not be explicitly stated.
Benefits of 80% Listening:
- Builds rapport: Shows genuine interest in the prospect.
- Uncovers customer needs: Helps the salesperson tailor the solution to the prospect's specific requirements.
- Overcomes objections: By actively listening to the prospect's concerns, the salesperson can address them effectively.
- Increases sales: By understanding the prospect's needs, the salesperson can present a solution that addresses those needs and increases the likelihood of closing the sale.
Tips for Effective Listening:
- Ask open-ended questions.
- Summarize and paraphrase.
- Empathize.
- Avoid interrupting.
- Take notes (if appropriate).
In a sales call, the salesperson should spend approximately 20% of the time talking and 80% of the time actively listening to the prospect's needs, concerns, and objectives.
Examples:
- Taking:
- Asking questions to gather information about the prospect's situation, needs, and goals.
- Summarizing key points to ensure understanding.
- Acknowledging the prospect's perspective and emotions.
- Listening:
- Paying undivided attention to the prospect's responses.
- Using verbal cues (e.g., "hmm", "I understand") and non-verbal cues (e.g., nodding, eye contact) to show active listening.
- Identifying underlying needs and concerns that may not be explicitly stated.
Benefits of 80% Listening:
- Builds rapport: Shows genuine interest in the prospect.
- Uncovers customer needs: Helps the salesperson tailor the solution to the prospect's specific requirements.
- Overcomes objections: By actively listening to the prospect's concerns, the salesperson can address them effectively.
- Increases sales: By understanding the prospect's needs, the salesperson can present a solution that addresses those needs and increases the likelihood of closing the sale.
Tips for Effective Listening:
- Ask open-ended questions.
- Summarize and paraphrase.
- Empathize.
- Avoid interrupting.
- Take notes (if appropriate).
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