> #email-troubleshooting , #outlook-issues > My scheduled email, sent from my outlook platform, was sent at 20:00, instead of the 08:00 time I scheduled it for, earlier in the day. Do you know why this could happen and how to prevent it?
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Carlton Alfred
Oct 18, 2023

My scheduled email, sent from my outlook platform, was sent at 20:00, instead of the 08:00 time I scheduled it for, earlier in the day. Do you know why this could happen and how to prevent it?

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Anonymous
Oct 20, 2023
There could be a few reasons for this issue. Here are some possible explanations and steps you can take to prevent it in the future: 1. Time zone settings: Check your computer's time zone and ensure it's correctly set. If the time zone is incorrect, adjust it accordingly. 2. Server synchronization: Confirm that your Outlook client is synchronized with the server. Server syncing issues can cause delays in sending scheduled emails. 3. Sleep mode or standby: If your computer enters sleep mode or standby at the scheduled sending time, it might have caused the delay. Adjust your power settings to prevent your computer from sleeping during the scheduled time. 4. Internet connectivity: A poor or intermittent internet connection can affect the delivery of scheduled emails. Make sure you have a stable and reliable internet connection. 5. Updates and restarts: Ensure that your Outlook software and operating system are up to date. Regularly restarting your computer can also help prevent any unexpected issues. 6. Cached email mode: If you're using cached exchange mode in Outlook, it's possible that the scheduled email was sent from your local data file instead of the server. Disable cached mode or ensure your mailbox is connected to the server before scheduling emails. 7. Third-party add-ins: Some add-ins or plugins in Outlook may interfere with the scheduling feature, causing delays. Disable any unnecessary add-ins or verify if they are causing the problem. By considering these factors and taking appropriate steps, you can help prevent similar issues in the future.
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